Refund policy

RETURN & REFUND POLICY

Easy 30-day returns

Last updated: July 10, 2026

We want you to love your purchase. If something is not right, here is how returns and refunds work at AllureHive.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, in its original condition and packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at admin@allurehive.store with your order number. Returns require prior authorization, and once your return is accepted we will send you instructions on how and where to send your package.

Return shipping costs

Return shipping is arranged and paid by you, unless the item is defective, damaged, or incorrect, in which case we will cover the cost of return. Please note that original shipping fees are non-refundable.

Damages and issues

Please inspect your order upon reception and contact us within 7 days of delivery, including photos of the item and its packaging, if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and arrange a replacement or refund at no additional cost to you.

Exceptions / non-returnable items

Certain items cannot be returned, including final sale or clearance items, gift cards, and customized or personalized products. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, in its original condition and packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at admin@allurehive.store.