FAQ
Help Center
Questions?
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Everything you need to know about our natural-fiber rugs, baskets, and decor, from materials and care to shipping, returns, and wholesale.
About usContact usSection 01
Products & Materials
What our pieces are made from, and how to choose the right one.
What are AllureHive products made from?
Natural fibers: jute, seagrass, water hyacinth, rattan, and cotton rope. Each is chosen for its beauty, durability, and low environmental impact. You can browse the full collection or read more about our story.
Are your jute rugs soft underfoot?
Jute is the softest of the natural rug fibers, so our jute rugs feel warmer and gentler underfoot than sisal or seagrass, while still adding natural texture to a room.
Do jute rugs shed?
A little shedding is normal with any natural jute rug, especially in the first few weeks. Regular vacuuming with suction, avoiding a rotating beater bar, settles it quickly and keeps the rug looking its best.
Are jute rugs good for high-traffic rooms or homes with pets and kids?
Jute rugs are ideal for low to medium traffic rooms like bedrooms, living rooms, and dining rooms, and they handle everyday family life well. For very high traffic or frequent spills, a jute blend or a wipeable material is more practical, since natural jute can absorb moisture.
Will my item look exactly like the photo?
Because every piece is handwoven from natural fibers, slight variations in color, size, and weave are normal and part of the handmade character. No two pieces are ever exactly alike.
How do I choose the right size?
Every product page lists exact dimensions. If you are unsure, reach out through our Contact page and we will help you pick the right fit.
Section 02
Care & Cleaning
Keeping jute rugs and woven baskets looking their best.
How do I clean a jute rug?
Vacuum regularly using suction only, with no beater bar. For spills, blot immediately with a dry cloth rather than rubbing, and spot clean with a barely damp cloth. Keep jute rugs dry, as too much moisture can mark natural fibers.
How do I clean a woven basket?
Dust with a soft brush or microfiber cloth, then wipe gently with a cloth dampened in mild soapy water, always following the direction of the weave. For stubborn spots, a little diluted white vinegar works well. Never soak or machine wash a natural basket.
Can natural-fiber pieces get wet or be used outdoors?
Our pieces are made for indoor use. Natural fibers do not like prolonged moisture or direct sun, so keep them away from bathrooms, damp areas, and outdoor exposure to help them last.
How can I reduce shedding on a new rug?
Vacuum lightly a few times a week for the first month. Shedding naturally decreases over time as the loose surface fibers settle.
How should I store baskets I am not using?
Keep them in a cool, dry place away from direct heat and humidity, which can make natural fibers brittle or encourage mildew.
Do natural fibers fade or change over time?
Natural fibers soften and mellow gently with age, which is part of their charm. Keeping pieces out of harsh direct sunlight helps them hold their color longer.
Section 03
Shipping & Delivery
Where we ship, how long it takes, and how to track it.
Do you ship worldwide?
Yes. We offer worldwide shipping on our jute rugs, woven baskets, and natural decor, with prices shown in your local currency at checkout.
How long will my order take to arrive?
Orders are processed within 1–3 business days (excluding weekends and holidays). Standard shipping typically arrives within 5–10 business days, and expedited shipping, where available, within 2–5 business days, depending on your location.
How much does shipping cost?
Shipping is calculated at checkout based on your location, order value, and the shipping method you choose. Free shipping promotions are offered from time to time and are clearly displayed at checkout.
Can I track my order?
Yes. All orders include tracking. Once your order ships you will receive a confirmation email with tracking details, so you can follow it to your door.
Are customs duties or import taxes included?
For international orders, any customs duties or import taxes are set by your country and are not included at checkout, so they may be charged on delivery.
Section 04
Orders & Payment
Payment methods, secure checkout, and changing an order.
What payment methods do you accept?
We accept major cards (Visa, Mastercard, American Express, Discover), plus PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo.
Is checkout secure?
Yes. All payments run through secure, encrypted checkout, so your details are always protected.
How do I use a discount code?
Enter your code in the discount box at checkout and the saving is applied before payment.
Can I change or cancel my order?
If you need to change or cancel, contact us as soon as possible after ordering. Once an order has shipped we may not be able to change it.
Section 05
Returns & Refunds
Our 30-day policy, refunds, and damaged items.
What is your return policy?
We want you to love your purchase. Items can be returned within 30 days of delivery in their original, unused condition with proof of purchase. Final sale items, gift cards, and customized products cannot be returned. See our Return & Refund Policy for full details.
How do I start a return?
Contact us through our Contact page or at admin@allurehive.store with your order number, and we will guide you through the process. Returns need prior authorization, so please reach out before sending anything back.
When will I get my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Timing can vary slightly depending on your bank or payment provider.
What if my item arrives damaged?
We are sorry if anything arrives less than perfect. Contact us within 7 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund at no additional cost.
Who pays for return shipping?
Return shipping is covered by the customer, unless the item is defective, damaged, or incorrect. In that case, we take care of it. Original shipping fees are non-refundable.
Section 06
Sustainability
Our materials, our makers, and our packaging.
Are your products eco-friendly?
Yes. We use natural, renewable, biodegradable fibers and choose materials and makers that support a more mindful way of living.
Are your products ethically made?
Our pieces are handmade by skilled artisans, and we value the craftsmanship and care that goes into every one.
Is your packaging sustainable?
We keep packaging simple and minimal, just enough to protect your piece on its way to you, and we are always working to make it more sustainable.
Section 07
Wholesale & B2B
Bulk, trade, and hospitality projects.
Do you offer wholesale or bulk orders?
Yes. We work with interior designers, Airbnb and vacation-rental hosts, cafes, and boutique spaces. Reach out through our Contact page for bulk pricing.
Can I order for a hospitality or rental project?
Absolutely. Tell us what you are furnishing and we will help you choose the right pieces and quantities.
Do you offer trade or designer pricing?
Yes. Designers and trade buyers can contact us with their project details through our Contact page and we will put together pricing for your project.
Still have a question?
We are here to help
Cannot find what you are looking for? Our team is happy to help with sizing, care, orders, or a wholesale project. Reach out any time and we will get back to you.
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